Refund Policy

Thank you for shopping at Luxe Gallery. We are committed to providing high-quality products and exceptional customer service. Please read our refund policy carefully before making a purchase.

Refund Policy

No Refunds
We do not offer refunds for change of mind or any other reason. Please choose your items carefully.


Exceptions: Damaged or Defective Items
We take great care to ensure that our products are of the highest quality. However, if you receive a damaged or defective product, we will be happy to assist you.


Conditions for Returns

  1. Eligibility: To be eligible for a return due to damage or defect, the following conditions must be met:
    • The item must have been purchased from Luxe Gallery.
    • The item must be unused and in the same condition you received it.
    • The item must be in the original packaging.
    • Proof of purchase must be provided.
  2. Timeframe: You must notify us of the damage or defect within 14 days of receiving the product.
Process for Returns
  • Contact Us: If your item is damaged or defective, please get in touch with our customer service team at hello@luxegallery.com.au with the following information:
    • Description of the damage or defect
    • Photographic evidence of the damage or defect
    • Order number
     
  • Return Authorisation: Once your return request is received and inspected, we will notify you of the approval or rejection of your return. If approved, we will provide instructions for returning the item.
  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Inspection and Processing: Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Non-Returnable Items
Certain types of goods are exempt from being returned. These include:
  • Custom or personalised items

Changes to This Policy
We reserve the right to update or change our refund policy at any time, and you should check this policy periodically. Your continued use of our service after we post any modifications to the refund policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.


Contact Us
If you have any questions about our refund policy, please contact us at hello@luxegallery.com.au