Shipping Policy
Welcome to Luxe Gallery, where we strive to provide you with the best ready-to-hang wall art and a seamless shopping experience. Please take a moment to review our shipping policy.
Processing Time
Order Processing: Once your order is placed, it will be processed within 1-3 business days. You will receive a confirmation email once your order has been processed and shipped.Â
Shipping Time
Standard Shipping within Australia: After processing your order, it will be shipped out within 7-14 business days. Delivery times may vary depending on your location and potential delays with the shipping carrier.
International Shipping
We do not currently ship outside Australia, but we are working on expanding our shipping options. Please check back.
Shipping Rates
Shipping Costs: Shipping costs are calculated at checkout based on the destination and the physical order size. All shipping costs are listed in AUD (Australian Dollars). We strive to offer the most competitive rates available.
Tracking Your Order
Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
International Shipping
Global Delivery: We do not offer global shipping. Please check back later, as we are working on this.
Shipping Delays
Unexpected Delays: While we strive to meet our shipping timelines, there may be occasional delays due to unforeseen circumstances such as weather conditions, customs processing, or other factors beyond our control. We appreciate your patience and understanding.Â
Address Accuracy
Correct Address: Please ensure your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for delayed or lost shipments due to incorrect or incomplete addresses.
Lost or Damaged Items
Damage or Loss: If your order arrives damaged or is lost during transit, please get in touch with us within seven days of receiving the item. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
Customer Support
Contact Us: If you have any questions or concerns about your order, please do not hesitate to contact our customer support team at hello@luxegallery.com.au.
We are here to assist you and ensure a positive shopping experience.Thank you for choosing Luxe Gallery. We appreciate your business and look forward to delivering beautiful wall art to your doorstep.Â
Luxe Gallery
Email: hello@luxegallery.com.au
Phone: 1300 052 391
Address: PO Box 6109, Rouse Hill Town Centre,
NSW 2155
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